Privacy Policy

INTRODUCTION
1. This Privacy Policy, last revised on 25/03/2024, describes how r2pbet.com handles personal data. We believe in keeping things straightforward for our customers, so we aim to be clear, transparent, and open about what information we collect and how and why we use it. This page covers those points in detail.
2. This Policy sets out how we handle your personal data whenever you visit our site, make a deposit, or play any of our games. It covers information you might not already be aware of concerning your data privacy rights, the situations in which we share or obtain data about you, and how that data shapes the marketing you receive, so we encourage you to read every section carefully.
3. Should we make any significant changes to this Policy, we will let you know.
4. Please note that all of our staff receive ongoing Information Security training and must comply with confidentiality obligations, along with our internal policies and procedures, whenever handling your information.
5. We hope this page answers your questions, but if you have any concerns regarding Data Protection, feel free to reach out to our Data Protection Officer at [email protected]

PRIVACY POLICY PROMISE
1. R2pbet always values and respects the privacy of every one of its customers. Because your privacy matters to both of us, we make the following commitment to you:
2. R2pbet is dedicated to protecting your privacy. We believe your personal information should be used to make your experience simpler and better. We will always keep it secure, and we will be transparent about why we collect it and how we use it. Wherever you have choices or rights, we will explain them and honor your decisions.
3. To request a withdrawal, a player must first wager through their active deposited funds at least once. This requirement supports our anti-money laundering practices.
4. The Company may apply additional procedures and tools to confirm a client’s identity (Know Your Client) when deposits are made into the account. This may include, among other things, a selfie holding a document or identification. To verify an account, casino management requires supporting documents (ID, payment system records, utility bills, etc.) written in the Latin or Cyrillic alphabet. If a player cannot supply documents in either alphabet, the Casino may require video verification in which the player displays their documents.
5. Players who deposit in CAD may withdraw funds only through EcoPayz, Interac, Instadebit, or iDebit (a minimum deposit through these methods is required before they can be used for withdrawal).
6. The Company may contact the client by phone at the number listed on their account as part of the KYC process. No payouts will be issued until the account has been fully verified.

WHAT PERSONAL INFORMATION IS GATHERED AND WHEN
1. When you register an account:
  1. personal details such as your name, email address, postal address, phone or mobile number, gender, or date of birth;
  2. photo identification and proof-of-address documents (used for due diligence checks)
  3. banking and financial information (used to confirm the source of funds involved in a transaction)
  4. your account login credentials, including your username and password

Through your use of our Services:
1. details about how you interact with our products
2. details about your browsing activity on the Website – see our Cookies Policy for further information;
3. details about the devices you use to access our Services (such as device model, operating system, IP address, browser type, or mobile device identifier)
4. recorded phone calls – we may monitor or record calls with you, for example to confirm your instructions were carried out correctly, resolve questions or issues, meet regulatory requirements, improve service quality, train our staff, or help detect and prevent fraud or other offenses
5. information you have shared with us directly or made publicly available, such as through social media profiles

Special categories of data
1. The personal data r2pbet.com collects may include what is known as “special categories of data,” such as health-related data connected to responsible gambling (see the section «Why do we collect your Personal Data and on what basis»).
2. We apply extra safeguards to protect the confidentiality of your sensitive personal data (see the section «Security of your data and confidentiality»).

WHY DO WE COLLECT YOUR PERSONAL DATA AND ON WHAT BASIS?
1. We value the trust our customers place in us as their service provider, and R2pbet is transparent about why we collect your data. Above all, collecting your information allows us to deliver the services and products you want. It also lets us personalize and improve your experience and reach out with important updates from time to time. In certain cases, we must collect and use your data to meet legal requirements. Data protection law also requires us to identify a specific lawful basis for each processing activity, and we rely on different bases depending on the activity.
2. Under contract – when processing is required to fulfill a contract to which you are a party. The Terms & Conditions you accepted at registration establish that contract and the services we provide:

To deliver our services to you under our contract

to provide gaming and betting services, activities, or online content, share information about them, and handle your requests and inquiries;
for general service administration, such as password reminders and service notices – for example, site maintenance, updates to our Privacy and Cookies Policy or Terms & Conditions, or letting you know if your R2pbet account has become dormant so you can decide whether to keep using it before we close it;
to process your transactions;

Under legitimate interests – we process your data for the purposes below unless our interests are outweighed by the interests, rights, or freedoms of the individuals affected (such as you). To decide whether this basis applies, we weigh several factors, including what you were told when you provided your data, your reasonable expectations about how it would be used, the nature of the data itself, and the impact processing may have on you.
1. To personalize your experience

to deliver a more relevant, tailored service – for example, using your playing history to suggest personalized recommendations and products;
if you are signed in or subscribed to our marketing offers, you’ll receive a personalized experience. You can opt out of these marketing offers or turn off personalization at any time by contacting our Customer Service team or emailing our Data Protection Officer.

To improve our services and products

to give you the most user-friendly online experience possible;
for analysis and research that help us improve the services R2pbet offers;
to test new systems and check upgrades to existing ones;
to evaluate marketing effectiveness and support market research and staff training;
for customer modeling and statistical or trend analysis aimed at developing and improving our products and services.

To contact and interact with you

to reach you about our services – for instance, by phone, email, post, or social media;
to manage promotions and competitions you choose to enter;
to invite you to participate in and manage customer surveys, questionnaires, and other market research carried out by R2pbet or by partner organizations on our behalf (we conduct market research to improve our services, but participation is always optional; if you tell us you’d rather not be contacted for market research, we’ll honor that, and it won’t affect your ability to use our services);
to respond to your queries and complaints.

To make your game safer and more enjoyable

to deter, prevent, or detect the use of third-party software in peer-to-peer gambling;
to deter, prevent, or detect activity that breaches our Terms & Conditions;
to carry out affordability checks confirming you have sufficient funds to use our Services.

Special categories of data
1. We only process this type of data when:

you have given explicit consent;
it concerns personal data you have already made public;
it is needed to establish, exercise, or defend legal claims;
it is required for reasons of substantial public interest under European Union or Member State law.

WHEN DO WE SHARE YOUR PERSONAL INFORMATION?
1. As a general rule, we do not share your personal data with third parties outside our corporate group for marketing purposes. That said, there are situations where we share your data with other companies, with third parties performing services on our behalf, or with other parties as required to meet our legal obligations.
2. We may share personal data with third parties in the following situations:
  1. when required by a regulatory body or under a legal provision of the governing law;
  2. we may instruct and authorize the financial institution holding an Account Holder’s account to disclose information requested by the Regulator concerning that account;
  3. to establish, exercise, or defend our legal rights;
  4. we may transfer your personal data to third parties for verification, affordability checks, and fraud detection purposes;
  5. with service providers who help us deliver our services, such as companies supporting our technology, storing and combining data, processing payments, or serving relevant online advertising for our products and services;
  6. with external auditors performing independent checks as part of our accreditations;
  7. with an organization to which we sell or transfer (or are negotiating to sell or transfer) any part of our business, or our rights or obligations under an agreement we have with you. Should the transfer or sale proceed, the receiving organization may use your personal data in the same way we do;
  8. with any other successors to our business; or
  9. with the relevant regulator on matters concerning self-exclusion.
  10. when we undertake a merger or business sale, since customers’ personal data is typically included in such transactions. We would notify you before any such transfer takes place, and even when your data is shared, we make sure it continues to be used only for the purposes described in this Privacy Policy.

HOW LONG WILL R2PBET.COM KEEP MY DATA?
1. We keep your information only for as long as necessary to fulfill the purposes for which it was collected.
2. While you remain a customer, we retain your information to satisfy our legal and contractual obligations. Even after you stop using R2pbet’s services, we continue to retain your personal information for a period of time, for reasons that include:
  1. meeting legal obligations under EU or local law (for example, anti-money laundering or licensing regulations);
  2. establishing or defending legal claims (such as negligence claims) that could be brought against us;
  3. fulfilling our contractual obligations and rights concerning the information involved;
  4. our legitimate interests, assessed through balancing tests;
  5. complying with guidance issued by relevant data protection authorities.

YOUR RIGHTS & CHOICES OVER YOUR PERSONAL INFORMATION
1. Subject to certain conditions, the law grants you a number of rights over the personal information we hold about you. To exercise any of these rights, contact our Data Protection Officer at [email protected]. These rights include accessing, correcting, and erasing the personal data we hold about you, objecting to how we process it, withdrawing consent, and requesting data portability. You may also lodge a complaint with your data protection authority if you have concerns about how we process your information, and you have certain rights regarding automated decision-making and profiling.
2. The personal information requested at registration is mandatory (unless a form marks it as optional), and we need it to process your registration, stay in touch with you, and comply with the gambling and financial laws that apply to you. If you choose not to provide this information, you won’t be able to use our services.
3. Right to access and correct your information. You may request a copy of the personal data we hold about you, known as a data subject access request. You may also ask us to update or remove information that is inaccurate or has changed since you first gave it to us. These requests are free and can be submitted by email to our Data Protection Officer or Customer Services at [email protected]
4. Right to delete your data. In certain circumstances, you can ask us to erase the personal data we hold about you (the ‘right to be forgotten’). This applies when:
  1. the data is no longer needed for the purpose it was originally collected for (as described in our privacy notice);
  2. you previously consented to our use of the data but have since withdrawn that consent, and we have no other lawful basis to keep using it;
  3. we rely on legitimate interests to process your data and cannot show an overriding reason to keep doing so;
  4. we lack a lawful basis under data protection law to process the data;
  5. the data must be erased to comply with a legal obligation;

This right does not override mandatory retention periods required by EU or local law.

Right to restrict processing. You may ask us to restrict (‘block’ or ‘suppress’) how we process your personal data. When processing is restricted, we may still store the data but won’t use it further. We maintain a list of individuals who have requested this restriction to ensure it continues to be honored. This right applies when:
1. you dispute the accuracy of the data (while we verify it);
2. the processing is unlawful, but instead of erasure, you’d rather we restrict processing;
3. we no longer need the data, but you need it to establish, exercise, or defend a legal claim; and
4. we process your data based on our legitimate business interests, but you’ve objected and we’re still verifying whether those interests override your objection.

Right to data portability. You have the right to receive the personal data you provided to us in a commonly used, machine-readable format, allowing you to reuse it elsewhere. For instance, if you switch to a different provider, this lets you move, copy, or transfer your data securely between our systems and theirs without losing its usability. This right isn’t universal – it applies only when processing is:
1. based on your consent, or necessary for performing a contract, and
2. carried out solely by automated means

Right to object. Depending on your situation, you can object to processing of your personal data that is:
1. based on our legitimate business interests (including profiling); or
2. carried out for research and statistical purposes

You also have the right to object to your personal data being used for direct marketing, including profiling.

Right to withdraw consent. Where we rely on your consent to process your personal data – for example, for sales and marketing communications – you may withdraw that consent at any time. We try to make withdrawal easy by including an “unsubscribe” option in every communication we send. If that’s not the case for you, contact our Data Protection Officer at [email protected] and we’ll resolve it promptly.
Rights related to automated decision-making, including profiling. We sometimes rely on systems to make automated decisions based on your personal data. This helps ensure our decisions are fast, fair, efficient, and accurate given what we know. These decisions can affect the products, services, or features we offer you now or in the future, or your ability to use our services.

We may use automated decision-making in situations such as:

tailoring products and services – grouping you with customers who share similar preferences (segments) so we can better understand needs and offer a more tailored experience;
detecting fraud – using your personal data to help identify whether your account may be involved in fraud or money laundering, and blocking or suspending the account if we suspect a risk;
opening an account – confirming a product or service suits you based on what we know, and checking that you meet the requirements to open an account, which may involve checking your age, residency, nationality, or financial position;
assessing the risk connected to your bet.

Data protection law is designed to protect individuals from harm that could result from decisions – including profiling – made without human involvement. You have the right not to be subject to a decision, including profiling, that is based solely on automated processing of your personal data and that produces a legal or similarly significant effect on you.

Note that this right does not apply where the processing is:

necessary for entering into or performing a contract with you; or

authorized by law; or

based on your explicit consent.

Any requests relating to this Section should be sent to our Data Protection Officer at [email protected].

We respond to requests under this Section without undue delay and within one month of receiving them. Where necessary, and after notifying you, this period may be extended by a further month to account for the complexity or volume of requests. If we decline a request, we will explain why.

If your request does not meet the requirements of data protection law, we reserve the right to either (a) charge a reasonable fee reflecting the administrative cost of providing the information or taking the requested action, or (b) decline the request.

SECURITY OF YOUR DATA AND CONFIDENTIALITY
1. We are committed to safeguarding the personal information you share with us. We take reasonable steps to ensure any information collected through R2pbet is handled securely and in accordance with this Privacy Policy and rigorous data protection standards. To that end, we have implemented strong procedures and technologies to protect your data from unauthorized access and misuse.
2. Our payment providers encrypt your credit card details. Protecting our customers’ confidential information is a priority, which is why we work exclusively with leading payment providers.
3. Third-party security experts test our systems and applications several times a year. We also run an Intrusion Detection System that monitors all network traffic around the clock for signs of attacks or intrusions.
4. Our dedicated fraud department, supported by advanced monitoring systems, works to detect and prevent suspicious activity so that R2pbet remains a safe place to play.
5. Any account showing suspicious activity will be suspended and fully investigated. If you notice anything unusual – such as transactions you don’t recognize or unexpected changes to your balance – please contact us right away.
6. r2pbet.com uses SSL encryption to protect the confidentiality of your data during transmission. We never collect, store, or transfer your card details ourselves – all payment operations run entirely through the payment gateway’s secure server.

COMPLAINTS
1. If you wish to raise a complaint about how we’ve handled your personal data, contact our Data Protection Officer at [email protected] and we will investigate the matter.
2. If you’re not satisfied with our response, or believe we’re processing your personal data unlawfully, you may lodge a complaint with your national data protection regulator.

CHANGES TO THE PRIVACY POLICY
1. We may update this Privacy Policy from time to time to reflect changes in how we operate or how we’re regulated, so we recommend checking it whenever you submit personal information to us. The date of the most recent revision appears on this page. If you disagree with any changes, please stop submitting personal information to r2pbet.com and stop using our Services. Continuing to use our Services after changes are posted means you accept them. You may also delete your R2pbet account at any time. If we make significant changes – for example, ones that affect how we use your personal information – we’ll provide a more prominent notice (including, for certain services, notifying you of Privacy Policy changes by email). You will need to expressly accept such changes to continue using the Services, and the changes will take effect as soon as you do.

YOUR OBLIGATIONS
1. By using r2pbet.com and providing your personal data, you confirm that you will give us accurate, complete, and truthful information as requested by R2pbet. You must also notify us of any changes to your information so that it remains current and accurate.
2. If you breach these obligations, or if we reasonably suspect the information you’ve provided is false, incomplete, or otherwise violates Data Protection Law or this Privacy Policy, we reserve the right to reject your registration or to suspend or terminate your account immediately without notice. In such cases, you will not be entitled to any compensation for the rejection of your application or the suspension or termination of your account.