Contact

Need a hand? Our team is available 24 hours a day, seven days a week.

Choose the channel that best matches your request. To help us resolve an issue faster, contact us from the e-mail linked to your account and include a clear description, the relevant transaction or bet details, and a screenshot of any error. Never send your password.

Live Chat

For quick help with account access, bonuses, games, deposits, withdrawals, or technical issues, open Live Chat on the R2PBET website.

Customer Support

For general assistance and account-related questions, e-mail [email protected].

Complaints and privacy

For a formal complaint or a request concerning your personal data, e-mail [email protected].

Responsible gambling

To discuss gambling limits, account closure, or self-exclusion, contact [email protected]. Our trained team will explain the available options.

Before contacting us

You can find your deposit and withdrawal status under Profile > Transaction History and your accepted sports bets under My Bets. If a payment remains pending, a game error continues after refreshing the page, or your question is not answered in the Help Centre, please contact Support.

Please note: identity verification may be required before certain account or payment requests can be completed. Do not submit sensitive documents through an unverified channel; follow the secure upload instructions provided by the R2PBET team.